The Long Way Home 6.13.25

As we proceed through life, minor aggravations are the number one cause of angry outbursts and sleepless nights. Incompetence, bureaucracy, and my favorite recent word, idiocracy, frustrate all of us to no end. Business, like life, is a process. And like life, business is filled with a seemingly endless scheme of rules and regulations that are ill-considered, antiquated, or downright stupid. These eventually swell to a tsunami of rage that generally leaves an ocean of regret. As a manager of people and business processes for way too many years, I was obsessed with the small stuff. My goal? Eliminate all the processes (rules and regs) that customers find aggravating, even a little bit, so they and my co-workers could focus on the essential stuff. "Don't Sweat the Small Stuff... and It's All Small Stuff” is a self-help book written in the 1990s by Richard Carlson, Ph.D. The title became a widely known and often-quoted piece of advice for stress management and maintaining p...